We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.

You can track your order as soon as it is shipped out. To know the status of your item real-time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to 98degreenorth.com and visit the “Profile “ section to know your order status.

Shipping is free for you.

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD-enabled in the future. Do check!

That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as the mode of payment as long as the shipping address is within India.

We will notify you of the name of the partner delivering your order, in advance.

You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That's the last thing you need to worry about! ☺

We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we'll email you a soft copy.

The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.

We request you not to accept a package if it is tampered. In case you already have and that has an issue, Please reach out for help.

Yes! You can cancel an order as long as we haven't packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

Please log in to your 98degreenorth account. Click on the Profile section at the top right corner of your screen. Select the order/item you want to cancel. Locate the 'Cancel' button and click on it. Voila! The order has been cancelled.

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used. Generally, it is 7-10 days.

Absolutely! Although we must add that cancellations are not a very happy thing for us.

You can pay using the following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, MobiKwik, Freecharge, and more) 5. Cash on Delivery. All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

Convenience fee is a combination of COD charges (if applicable), fulfilment fees (to have a hassle-free shopping experience), and delivery fees. Convenience fee is non-refundable.

We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet. However, a nominal convenience fee will be charged for COD orders. This fee is non-refundable.

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.

Unfortunately, at this time we accept only INR at 98degreenorth.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email at customercare@98degreenorth and we'll sort it out for you.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

Super easy! Please login with your credentials and visit the Profile section. Select the order you want to return and click on Return and follow the instructions on this page to obtain a Return ID.

Use this text to answer questions in as much detail as possible for your customers.

At 98degreenorth, we have a very flexible returns policy which is absolutely customer-friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.). It should be unwashed. We don't want you wasting any detergent! ☺. The price tags, brand tags, shoe-box and all original packaging must be present. The product must be returned within 7 days. Any gifts received must also be returned along with the product.

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer-friendly as possible. ☺.

Please don't do that! We have a very flexible policy where you can create a Return on the app, website, or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

Super easy! All you need to do is update your bank details while creating a return.

Not at all! You do not need to return the whole order. Just return the items you don’t want.

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Once the Return ID is generated, we share a promised pick-up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.